A "531 retry with 3DS" error code indicates the bank suspects a fraudulent charge and requires a 3D Secure (3DS) authentication for the transaction to proceed, meaning the customer needs to retry the transaction using 3DS data.
Here's a more detailed explanation:
What is 3D Secure (3DS)?
3DS is a security protocol that adds an extra layer of authentication to online credit and debit card transactions, helping to prevent fraud.
Why the 531 error?
When a bank suspects a transaction might be fraudulent, it may require 3DS authentication to verify the cardholder's identity and authorize the transaction.
What to do?
If you receive a "531 retry with 3DS" error, you need to retry the transaction using the 3DS data provided by your card issuer. This usually involves being redirected to a secure page where you'll be prompted to enter your 3DS authentication details (like a one-time password or a biometric verification).
If you don't have 3DS enabled:
If your card issuer does not offer 3DS or the customer does not have it enabled, you may need to contact your card issuer to request allowing the transaction to process.
Example:
Imagine you're making an online purchase, and after entering your card details, you receive a "531 retry with 3DS" error. This means your bank has flagged the transaction for potential fraud and requires you to authenticate it through 3DS. You would then need to follow the instructions provided by your card issuer to complete the 3DS authentication process.